Terms of Use

These Terms and Conditions set out the rules governing use of the WinSpin platform and the relationship between us and our users in the United Kingdom. We explain your responsibilities as an account holder, how we operate promotions, the checks we carry out on payments and identity, and how disputes or changes to these terms are handled. By registering or using our services you agree to comply with the obligations below.

Account responsibilities

You must provide accurate personal details when creating an account and keep them up to date. Accounts are for individual use only and payment methods must belong to the account holder. We require you to keep your login details secure and to notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where we reasonably suspect fraud, misuse, multiple accounts or breach of these terms.

Eligibility requirements

To use our services you must be at least 18 years of age and located in a jurisdiction where our services are permitted. We may refuse registration or access where local laws or our policies prohibit play. Account activation and withdrawals are subject to verification - this may include identity documents, proof of address and evidence of source of funds to meet our anti-money laundering and responsible gambling obligations.

Acceptable platform use

Users must not attempt to manipulate games, exploit promotions, use bots or otherwise interfere with platform security. Any behaviour intended to circumvent limits, terms or technical protections may result in immediate suspension and forfeiture of winnings. You must not use the platform to transmit illegal content or for commercial resale of services. We reserve the right to take action against accounts that compromise the integrity of the site.

General bonus and promotion rules

Promotions are subject to specific rules which will be posted with each offer. Unless stated otherwise, promotional funds are non-withdrawable until any applicable playthrough or conditions are met. We set maximum stake limits while a promotion is active and may exclude certain games from contributing to wagering requirements. If you request a withdrawal while a bonus is active, we may cancel the bonus balance in accordance with the offer terms.

Deposits and withdrawals

Deposits must be made using approved payment methods and we will normally return withdrawals to the original source of funds where possible. We apply limits and checks to comply with regulatory obligations and to protect both you and the site. Processing times and minimum/maximum amounts depend on the payment method and your account status. We do not charge withdrawal fees in ordinary circumstances, however third-party or network charges may apply for some methods.

Dispute resolution

If you have a complaint please contact our support team. We will investigate and aim to resolve disputes promptly and fairly. If you remain dissatisfied you may refer the matter to an independent dispute resolution service where available to UK customers. You may also use self-exclusion or other responsible gambling tools at any time to limit or suspend access to your account.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated to active users by email or notice on the site. Continued use of the service after notice constitutes acceptance of the updated terms. For all other enquiries, please contact [email protected].

References to Win Spin in these terms relate to the services and departments that operate under our trading name and do not create separate legal entities.