Welcome to WinSpin. This Privacy Policy explains how we collect, use and protect your personal data when you use our website and services. We take your privacy seriously and aim to be clear about what information we hold, why we hold it and how you can manage your data.
We collect information you provide directly and data gathered automatically when you use our services. This includes personal details you give us for account setup, contact details, identity verification documents where required, transactional records and any messages you send to our support team.
Personal data covers your name, date of birth, address, email address, telephone number and any identity documents you upload for verification. We use this information to create and manage your account, to verify identity and age, and to comply with our internal checks.
We gather technical data such as IP address, device and browser type, operating system, and page interaction data. We also record activity on the platform including game history, session times and payment activity. This information helps us provide a secure, functional service and improve site performance.
Transactional data includes deposits, withdrawals, payment method details, currency and transaction timestamps. Payment card details are not stored by us if processed by a third-party payment provider. We retain sufficient transactional records to process payments, prevent fraud and resolve disputes.
We use personal and technical data to operate your account, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. We may also use aggregated, non-identifying data for analytics and to improve our services. We do not use your personal data for marketing unless you have given consent.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. This includes encryption of sensitive data in transit and access controls for systems that hold personal information. We retain data only for as long as necessary for the purposes set out in this policy and in line with legal requirements.
We use cookies and similar technologies to remember preferences, analyse site use and support security. You can manage cookie settings via your browser or through our cookie settings panel where available. Third-party services used for analytics and advertising may set their own cookies.
You have the right to access, correct, object to processing, request deletion and request portability of your personal data where applicable. To exercise your rights or to make a subject access request, contact us at [email protected]. We will respond to requests in line with applicable data protection requirements.
We may share personal data with trusted service providers who assist us with payments, identity verification, analytics and customer support. We require these providers to act only on our instructions and to protect personal data. We may also disclose information where required by law or to prevent fraud and other illegal activity.
If you need to update or delete your account information, sign in to your account or contact [email protected]. We may need to retain certain information to comply with legal obligations or to resolve disputes, but we will restrict unnecessary processing wherever possible.
We may update this policy from time to time. When changes are significant we will notify you by email or by posting a prominent notice on our site. Please check this page periodically to stay informed about how we handle your personal data.
