Responsible Gambling at WinSpin Casino

At WinSpin we take safer gambling seriously. We want every player to enjoy controlled play and to stay in charge of their activity. This page explains the tools we provide, the signs of potential harm to watch for and where to get help if gambling stops being fun. We encourage you to use any controls that help you keep play safe and within your means.

Player protection principles

We operate with three simple principles: keep play transparent, make controls easy to use and act quickly when someone asks for help. We will not pressure players to continue playing and we will respect all requests for limits or account restrictions. Our team follows UK standards and our processes are designed to protect you.

Activity-control tools

You can manage your account from the Responsible Gambling section of your profile. Available tools include deposit limits, loss limits, session time limits, cool-off periods and self-exclusion. These tools are available immediately and are designed to be straightforward so you can use them without delay.

Deposit limits

Set daily, weekly or monthly deposit limits. Minimum values start from £5 and you can choose an amount that suits your budget. Reducing a limit takes effect straight away. Increasing or removing a limit is subject to a 24-hour waiting period.

Loss limits and bet limits

You can cap how much you lose over a chosen period and set maximum stakes per bet or spin. These controls prevent surprise losses and help stretch your play across multiple sessions.

Time limits and breaks

Session time limits and voluntary time-outs are available for breaks of 7-30 days. Use an account break if you need a short pause, or choose longer self-exclusion if you need extended time away from gambling.

Self-exclusion

Self-exclusion removes access to your account for the chosen period and is enforced across our platform. If you self-exclude via GAMSTOP, we will honour that restriction. Please note self-exclusion is a serious step and will require a reactivation process if you choose to return.

Recognising signs of problematic behaviour

Watch for signs such as chasing losses, playing for longer than intended, hiding activity or using gambling to cope with stress. If friends or family express concern, or you notice changes in sleep, finances or mood linked to gambling, consider using limits or seeking support.

Practical tips to stay in control

Set a budget before you play, use deposit and loss limits, take regular breaks and avoid gambling when upset or under the influence. Keep a record of time and money spent and involve someone you trust if you feel things are slipping.

Professional help and support organisations

If you need specialist support, contact GamCare, GambleAware, GAMSTOP or your local NHS gambling service. For emotional support at any time, Samaritans can help. You can also speak to our team in-app for guidance on using tools or arranging self-exclusion.

If you would like assistance with any of these measures, contact our support team through the site and we will help you apply the right controls to your Win Spin account.