At WinSpin we are committed to safer gambling and to helping players keep their play enjoyable and under control. We prioritise player safety, clear tools and straightforward support so that everyone can make informed choices about how they play. This page explains the protections and controls we offer and points you to further help if you need it.
We promote responsible play by encouraging limits, transparency and prompt help. We expect all players to be aged 18 or over, to use only their own accounts and to follow our terms. We monitor activity to detect risky behaviour and may contact customers or restrict accounts where we have concerns.
You can manage your account activity using built-in controls. These are available from your account settings or via live chat. If you cannot access the tools, contact our team at [email protected] and we will assist.
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or after a short processing period depending on the method. You can increase or reduce limits but increases may be subject to a cooling-off period.
Loss limits let you cap net losses over a period so you never lose more than you are comfortable with. Apply a limit for a single session or across multiple days to match your budgeting needs.
Use session reminders, reality checks and forced time-outs to limit how long you play in one sitting. Time-outs can be short breaks or longer account pauses, and are designed to give you space from gambling activity.
If you need to stop entirely, you can self-exclude from your account for a chosen period. During self-exclusion your account will be blocked and you will not be able to register a new account while it is active. Contact [email protected] to begin the process or to discuss permanent account closure.
Warning signs include chasing losses, spending more time or money than planned, borrowing to gamble, neglecting work or family, and being secretive about play. If you notice these changes in yourself or someone else, consider using limits, a time-out or self-exclusion and seek support.
Set a budget before you play and stick to it. Use deposit and loss limits. Take regular breaks and avoid gambling when upset or under the influence. Treat gambling as a form of paid entertainment, not a way to make money.
If you are in the UK and need further help, respected organisations include GamCare, GambleAware, GamStop and NHS gambling services. These organisations offer confidential advice, self-exclusion schemes and treatment options. If you are unsure where to start, contact our support team at [email protected] and we will point you to appropriate resources.
