Privacy & Data Protection
Welcome to the privacy policy for WinSpin. This page explains how we collect, use and protect your personal data when you use our online casino and sports betting services. We take your privacy seriously and aim to be clear about what information we hold, why we keep it and how you can manage it.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal details such as your name, date of birth, address, email, phone number and identification documents required for verification. We also keep account credentials and preferences needed to operate your account.
Technical data
We collect technical information automatically from your device and browser, including IP address, device identifiers, browser type, operating system, pages viewed and session timestamps. This helps us maintain the service, detect fraud and improve site performance.
Transactional and activity data
We record deposit and withdrawal history, bets and game play, bonus activity, and any communications you have with our support team. Transactional data includes payment method details and records necessary to process payments and comply with anti-money laundering requirements.
How we use your information
We use personal and technical data to provide and improve our services, process payments, perform identity checks, prevent fraud, meet regulatory obligations and handle customer support. Transactional and activity data is used for account administration, responsible gambling measures and to resolve disputes.
Data protection practices
We implement appropriate technical and organisational measures to protect your information, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised personnel and third parties who process data on our behalf.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember your preferences, support login sessions, analyse site usage and deliver relevant content. You can manage cookie settings in your browser. Third-party analytics and advertising partners may also place cookies; their use is subject to their own policies.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification and fraud prevention suppliers, compliance and legal advisers, and with regulators or law enforcement where required. Where transfers outside the UK or EEA occur we rely on appropriate safeguards such as standard contractual clauses.
User rights
You have rights to access your personal data, request correction, restrict or object to processing, request deletion and, where applicable, request data portability. You may also withdraw consent where processing is based on consent. We will respond to requests in line with applicable law.
Access, correction and deletion
To exercise your rights, contact us by email at [email protected]. We will verify your identity before fulfilling requests and may retain certain information where required by law or for legitimate business purposes, such as fraud prevention and regulatory compliance.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be published on site and, where appropriate, notified to account holders. If you have questions about the policy or our practices, please contact [email protected] or consult the help centre for further guidance from Win Spin.